Reception/Office Manager

Responsibilities:

• Supporting the Clinical Directors in developing and maintaining the business
• To be receptive to new ideas and encourage Reception team involvement
• To ensure that Reception runs effectively, efficiently and to a very high standard at all times through great communication, empathetic leadership and dynamic management
• To ensure adequate reception cover at all sites and that shifts are allocated in line with the needs of the business (including working reception shifts if required and handling sickness calls / cover)
• To ensure that all Receptionists/non-clinical staff are involved in appropriate training, talks, presentations and meetings that are designed to enhance their knowledge, improve their customer service and sales skills
• Monitor, review and where appropriate, performance-manage the Reception team
• Deal with any non-clinical, customer service-based client complaints
• To ensure adequate reception-specific training is provided to enable the Receptionists to be the best they can be
• Managing buildings and facilities maintenance across all three sites (e.g: arranging fire alarm servicing, PAT testing, repairs and maintenance, reporting IT or phone system errors to the relevant departments etc)

This role reports to the two Clinical Directors.

Qualifications:

Excellent interpersonal and managerial skills are a necessity to lead our vibrant team of Front-of-house staff. Some veterinary industry knowledge would be advantageous, particularly of Practice Management Software and previous veterinary reception experience would also be beneficial. Formal leadership/management training would be desirable, but not essential for applicants with extensive experience and a great track record.

Skills:

• Excellent telephone manner
• Strong written communication and report-writing skills
• Self-directed and able to recognise and act on opportunities to improve effectiveness and skills
• Professionalism when dealing with colleagues and clients alike
• A willingness to undertake ad hoc tasks and a strong team orientation
• Excellent level of IT knowledge (Microsoft Office / Outlook essential)
• Ability to learn new software and programs
• Proven and substantial previous experience working in a practice management role or similar
• Experience in dealing with staff and issues arising within a small team
• Compassionate, sense of humour and positivity, ability to work well with a very diverse group of individuals

If you are interested in joining our team, please send a cover letter and CV to hr@theneighbourhoodvet.co.uk